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Vibrant Red Mermaid Wig with Starfish 1 × $24.95
$24.95
Subtotal: $24.95
Delivery Guarantee (NZ Orders)
- We take great care to ensure your mermaid treasures are packed securely and dispatched promptly. Please read the following delivery guarantee carefully before placing your order.
Dispatch Timeframes
- Orders are dispatched on business days only (Monday–Friday, excluding public holidays).
- Dispatch times refer to processing and handover to New Zealand Post, not delivery time
Delivery Timeframes
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Once dispatched, delivery timeframes are estimated only and are subject to New Zealand Post’s delivery network.
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Typical delivery estimates provided by NZ Post are:
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Urban: 1–3 business days
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Rural: 2–5 business days
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These timeframes are not guaranteed and may be affected by weather events, peak periods, public holidays, or operational delays.
Responsibility After Dispatch
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Once your order has been handed to New Zealand Post, delivery responsibility transfers to the courier service.
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We are not responsible for delays, missed deliveries, or service interruptions caused by New Zealand Post or third-party couriers.
No Refunds for Courier Delays
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Courier delays do not qualify for refunds, replacements, or compensation, including:
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Late delivery
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Missed delivery windows
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Seasonal or peak-period delays
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This includes items shipped via overnight or express services, which remain subject to NZ Post’s terms and conditions.
Incorrect or Incomplete Delivery Information
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Customers are responsible for ensuring that delivery details are accurate and complete at checkout.
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We are not liable for:
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Parcels delivered to incorrect addresses provided by the customer
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Parcels returned due to incorrect or incomplete address information
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Delays caused by address corrections or redirections
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Re-shipping costs will apply if an order must be resent due to customer error.
Lost or Missing Parcels
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If a parcel is confirmed lost by New Zealand Post after their investigation process, we will assist with lodging a claim where applicable.
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Any resolution (refund or replacement) will be assessed in accordance with NZ Post’s investigation outcome and is not guaranteed.
Authority to Leave
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If “Authority to Leave” is selected, delivery is completed once the parcel is left at the nominated location.
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We are not responsible for theft, loss, or damage after delivery has been confirmed by the courier.
Consumer Guarantees Act
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This delivery guarantee is provided in line with the Consumer Guarantees Act 1993 and does not limit your rights under New Zealand law.
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However, courier delays and third-party delivery failures are not considered product faults