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Delivery Guarantee (New Zealand Orders)

We take great care to ensure your mermaid treasures are packed securely and dispatched promptly. Please read the following delivery guarantee carefully before placing your order.

Dispatch Timeframes

Orders are dispatched on business days only (Monday–Friday, excluding public holidays).
Dispatch times refer to processing and handover to New Zealand Post, not delivery time

Delivery Timeframes

Once dispatched, delivery timeframes are estimated only and are subject to New Zealand Post’s delivery network.
Typical delivery estimates provided by NZ Post are:
- Urban: 1–3 business days
- Rural: 2–5 business days
These timeframes are not guaranteed and may be affected by weather events, peak periods, public holidays, or operational delays.

Responsibility After Dispatch

Once your order has been handed to New Zealand Post, delivery responsibility transfers to the courier service.
We are not responsible for delays, missed deliveries, or service interruptions caused by New Zealand Post or third-party couriers.

No Refunds for Courier Delays

Courier delays do not qualify for refunds, replacements, or compensation, including:
- Late delivery
- Missed delivery windows
- Seasonal or peak-period delays
This includes items shipped via overnight or express services, which remain subject to NZ Post’s terms and conditions.

Incorrect or Incomplete Delivery Information

Customers are responsible for ensuring that delivery details are accurate and complete at checkout.
We are not liable for:
- Parcels delivered to incorrect addresses provided by the customer
- Parcels returned due to incorrect or incomplete address information
- Delays caused by address corrections or redirections
Re-shipping costs will apply if an order must be resent due to customer error.

Lost or Missing Parcels

If a parcel is confirmed lost by New Zealand Post after their investigation process, we will assist with lodging a claim where applicable.
Any resolution (refund or replacement) will be assessed in accordance with NZ Post’s investigation outcome and is not guaranteed.

Authority to Leave

If “Authority to Leave” is selected, delivery is completed once the parcel is left at the nominated location.
We are not responsible for theft, loss, or damage after delivery has been confirmed by the courier.

Consumer Guarantees Act

This delivery guarantee is provided in line with the Consumer Guarantees Act 1993 and does not limit your rights under New Zealand law.
However, courier delays and third-party delivery failures are not considered product faults

1. General

Making Mermaids supplies recreational swimwear, mermaid tails, fins, costumes, and related products and services. By purchasing from us, you agree to the terms outlined below.

Nothing in these terms limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993.

2. Faulty or Damaged Items on Arrival

Under the Consumer Guarantees Act, products must arrive:

of acceptable quality
fit for purpose
free from manufacturing faults.

If an item arrives damaged, ripped, or faulty, please contact us as soon as reasonably possible after delivery.

What we require:

clear photographs showing the issue
your order details.

What we offer:

a replacement, or
a refund, depending on stock availability and your preference.

Once the issue is confirmed, we will arrange the appropriate remedy promptly.

3. Swimwear, Mermaid Tails & Fins – Wear and Tear

Mermaid tails, fins, and swimwear are recreational items designed for use in water. Under the Consumer Guarantees Act, these products are expected to withstand reasonable use, but they are also subject to normal wear and tear.

Please note:

Regular use, particularly in chlorinated water, will naturally affect fabric and seams over time
Pulling, stretching, fading, or small tears that occur after use are considered normal wear, not a manufacturing fault
Items showing wear after use are not eligible for replacement or refund.

This is consistent with the Consumer Guarantees Act, which does not cover damage caused by normal use, misuse, or lack of proper care.

4. Care and Use Responsibilities

To help ensure products last as long as reasonably expected:

Items should be rinsed in cool, fresh water after each use
Items should be fully dried between swims
Mermaid tails and fins are designed for swimming only, not walking, standing, or jumping on pool edges
Adult supervision is recommended at all times for children using water-based products.

Failure to follow care and use guidance may shorten the lifespan of the product and is not considered a fault under the Consumer Guarantees Act.

5. Fit and Sizing

Correct sizing is important for comfort, safety, and durability.

Items that are too small may place excess strain on seams and fabric
Damage caused by incorrect sizing or forced use is not considered a manufacturing fault.

We are always happy to help with sizing advice before or shortly after purchase.

6. Replacement Parts & Support

Where available, we may offer:

replacement components (such as fins)
sizing upgrades
care advice.

Some replacement parts may be supplied at cost.

7. Non-Swimwear Products

For non-swimwear items, the Consumer Guarantees Act applies in full.
If a non-swimwear item fails to meet acceptable quality standards, we will provide an appropriate remedy in line with the Act.

Join our Mer-community

Join the Making Mermaids Community! Enjoy instant specials, secret grottos, fun mermaiding events, kid meetups, a close community and much more!

Register Account

To register for a making mermaids course, please open an account using the form below.

[ultimatemember form_id=”1911″]

Prefer not to use popups? Register on the full page here.

Plan your Mermaid Event

1Event

2Activities

3Details

Performance activities. Please indicate the different activities you would like your fave mermaid to perform during your event. We recommend 2 (maximum of 3) per hour, a mermaid is booked for

Please note - prizes and additional gifts are not included in this estimate, and can be purchased directly from Making Mermaids

your I_Events Select

Event sub-total

$0.00

And so, your mermaid journey begins..

Shello! Welcome to making mermaids. We are all on unique journeys to explore our passion for mermaiding. I invite you to take the first flip-flap on your adventure by diving a little deeper towards your interests.

Plan your Mermaid Event

1Event

2Activities

3Details

Plan your event and get a cost estimate. Plan your upcoming mer-mazing event in a few quick clicks!

Event Details

Region

Date / Time

Date

Time

Appearance duration & mermaid number

Please note, a pirate accompanies all mermaid performers to assist in various capacities. Appearance fee covers travel upto 40km from Making Mermaids regional home grotto, additional travel charged.

Event sub-total

$0.00

Event Estimate

Item Quantity Qty Total

There are no products selected.

Appearance duration & mermaid number - 1 Mermaid & Pirate assistant, 1 hour (incl. 1 hour prep) 1 $250.00

Appearance duration & mermaid number - 1 Mermaid & Pirate assistant, 2 hours (incl. 1 hour prep) 1 $360.00

Appearance duration & mermaid number - 1 Mermaid & Pirate assistant, 3 hours (incl. 1 hour prep) 1 $470.00

Appearance duration & mermaid number - 2 Mermaids & Pirate assistant, 1 hour (incl. 1 hour prep) 1 $500.00

Appearance duration & mermaid number - 2 Mermaids & Pirate assistant, 2 hours (incl. 1 hour prep) 1 $720.00

Appearance duration & mermaid number - 2 Mermaids & Pirate assistant, 3 hours (incl. 1 hour prep) 1 $940.00

Appearance duration & mermaid number - 3 Mermaids & Pirate assistant, 1 hour (incl. 1 hour prep) 1 $750.00

Appearance duration & mermaid number - 3 Mermaids & Pirate assistant, 2 hours (incl. 1 hour prep) 1 $1,080.00

Appearance duration & mermaid number - 3 Mermaids & Pirat (incl. 1 hour prep) 1 $1,410.00

Mermaid Activities (incl. surcharge) - Learn 'Mermesh' 1 $0.00

Mermaid Activities (incl. surcharge) - Mermaid Storytime 1 $0.00

Mermaid Activities (incl. surcharge) - Interactive Games 1 $0.00

Mermaid Activities (incl. surcharge) - Mermaid Temp Tattoos 1 $0.00

Mermaid Activities (incl. surcharge) - Photobooth /costumes 1 $90.00

Mermaid Activities (incl. surcharge) - Mermaid Musical 1 $50.00

Mermaid Activities (incl. surcharge) - Facepainting 1 $90.00

Mermaid Activities (incl. surcharge) - Swim Performance (pool) 1 $90.00

Mermaid Activities (incl. surcharge) - Swim Performance (beach) 1 $150.00

Mermaid Activities (incl. surcharge) - Treasure hunt 1 $250.00

Mermaid Activities (incl. surcharge) - Mermaiding Tryout 1 $250.00

Total $0.00

Shell yeah! Thank you for splashing in to plan your event with Making Mermaids! Once you’ve submitted this form (button below), we’ll swim right back to you to chat about how to turn your dream event into a real-life mer-mazing splash-tacular!

Your Details

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Your is Details

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Your Email

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Someone else
Myself

Video Receiver

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Request Details

Delivery

If the video is urgent, please select 'Express' and we will ensure the video is sent within 48hours

Environment

Select 'Water' if you would like your mermaid in the water performing a short display.

Shello privacy

Do not list my Shello video on Making Mermaids public catalogue

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Select an Occasion

Your Email

Who is video for?

Someone else
Myself

Video Receiver

First

Last

Request Details

Delivery

If the video is urgent, please select 'Express' and we will ensure the video is sent within 48hours

Environment

Select 'Water' if you would like your mermaid in the water performing a short display.

Shello privacy

Do not list my Shello video on Making Mermaids public catalogue

Delivery P_Shello Request

Join Merologist Club

Dear Aspiring Merologist,

It is most gratifying to welcome you to my team and our academic investigation into the occurrence, behavior, and distribution of mermaids within New Zealand’s waters. By submitting the form below, you shall receive a weekly summary of my scientific reports, ocean conservation challenges, fun competitions, and opportunities to delve into the world of mermaiding.

I look forward to your keen interest and engagement in this most fascinating field of study.

With regards,
Professor Clayborn Weedy