As a company, we wanted to make our end-of-year function truly special. We had booked a beautiful hotel venue, but we needed something unique to take it to the next level. That’s when we decided to hire professional mermaids from Making Mermaids— and it was the best decision ever!
Delivery Guarantee (New Zealand Orders)
We take great care to ensure your mermaid treasures are packed securely and dispatched promptly. Please read the following delivery guarantee carefully before placing your order.
Dispatch Timeframes
- Orders are dispatched on business days only (Monday–Friday, excluding public holidays).
- Dispatch times refer to processing and handover to New Zealand Post, not delivery time
Delivery Timeframes
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Once dispatched, delivery timeframes are estimated only and are subject to New Zealand Post’s delivery network.
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Typical delivery estimates provided by NZ Post are:
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Urban: 1–3 business days
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Rural: 2–5 business days
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These timeframes are not guaranteed and may be affected by weather events, peak periods, public holidays, or operational delays.
Responsibility After Dispatch
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Once your order has been handed to New Zealand Post, delivery responsibility transfers to the courier service.
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We are not responsible for delays, missed deliveries, or service interruptions caused by New Zealand Post or third-party couriers.
No Refunds for Courier Delays
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Courier delays do not qualify for refunds, replacements, or compensation, including:
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Late delivery
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Missed delivery windows
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Seasonal or peak-period delays
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This includes items shipped via overnight or express services, which remain subject to NZ Post’s terms and conditions.
Incorrect or Incomplete Delivery Information
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Customers are responsible for ensuring that delivery details are accurate and complete at checkout.
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We are not liable for:
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Parcels delivered to incorrect addresses provided by the customer
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Parcels returned due to incorrect or incomplete address information
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Delays caused by address corrections or redirections
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Re-shipping costs will apply if an order must be resent due to customer error.
Lost or Missing Parcels
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If a parcel is confirmed lost by New Zealand Post after their investigation process, we will assist with lodging a claim where applicable.
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Any resolution (refund or replacement) will be assessed in accordance with NZ Post’s investigation outcome and is not guaranteed.
Authority to Leave
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If “Authority to Leave” is selected, delivery is completed once the parcel is left at the nominated location.
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We are not responsible for theft, loss, or damage after delivery has been confirmed by the courier.
Consumer Guarantees Act
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This delivery guarantee is provided in line with the Consumer Guarantees Act 1993 and does not limit your rights under New Zealand law.
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However, courier delays and third-party delivery failures are not considered product faults
