Terms & Conditions
Making Mermaids
New Zealand
1. General
Making Mermaids supplies recreational swimwear, mermaid tails, fins, costumes, and related products and services. By purchasing from us, you agree to the terms outlined below.
Nothing in these terms limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993.
2. Faulty or Damaged Items on Arrival
Under the Consumer Guarantees Act, products must arrive:
- of acceptable quality
- fit for purpose
- free from manufacturing faults.
If an item arrives damaged, ripped, or faulty, please contact us as soon as reasonably possible after delivery.
What we require:
- clear photographs showing the issue
- your order details.
What we offer:
- a replacement, or
- a refund, depending on stock availability and your preference.
Once the issue is confirmed, we will arrange the appropriate remedy promptly.
3. Swimwear, Mermaid Tails & Fins – Wear and Tear
Mermaid tails, fins, and swimwear are recreational items designed for use in water. Under the Consumer Guarantees Act, these products are expected to withstand reasonable use, but they are also subject to normal wear and tear.
Please note:
- Regular use, particularly in chlorinated water, will naturally affect fabric and seams over time
- Pulling, stretching, fading, or small tears that occur after use are considered normal wear, not a manufacturing fault
- Items showing wear after use are not eligible for replacement or refund.
This is consistent with the Consumer Guarantees Act, which does not cover damage caused by normal use, misuse, or lack of proper care.
4. Care and Use Responsibilities
To help ensure products last as long as reasonably expected:
- Items should be rinsed in cool, fresh water after each use
- Items should be fully dried between swims
- Mermaid tails and fins are designed for swimming only, not walking, standing, or jumping on pool edges
- Adult supervision is recommended at all times for children using water-based products.
Failure to follow care and use guidance may shorten the lifespan of the product and is not considered a fault under the Consumer Guarantees Act.
5. Fit and Sizing
Correct sizing is important for comfort, safety, and durability.
- Items that are too small may place excess strain on seams and fabric
- Damage caused by incorrect sizing or forced use is not considered a manufacturing fault.
We are always happy to help with sizing advice before or shortly after purchase.
6. Replacement Parts & Support
Where available, we may offer:
- replacement components (such as fins)
- sizing upgrades
- care advice.
Some replacement parts may be supplied at cost.
7. Non-Swimwear Products
For non-swimwear items, the Consumer Guarantees Act applies in full.
If a non-swimwear item fails to meet acceptable quality standards, we will provide an appropriate remedy in line with the Act.
8. Delivery Guarantee (New Zealand Orders)
We take great care to ensure your mermaid treasures are packed securely and dispatched promptly. Please read the following delivery guarantee carefully before placing your order.
Dispatch Timeframes
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All in-stock items are dispatched within the timeframe stated on the product page.
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Dispatch times refer to processing and handover to New Zealand Post, not delivery time.
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Orders are dispatched on business days only (Monday–Friday, excluding public holidays).
Delivery Timeframes
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Once dispatched, delivery timeframes are estimated only and are subject to New Zealand Post’s delivery network.
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Typical delivery estimates provided by NZ Post are:
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Urban: 1–3 business days
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Rural: 2–5 business days
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These timeframes are not guaranteed and may be affected by weather events, peak periods, public holidays, or operational delays.
Responsibility After Dispatch
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Once your order has been handed to New Zealand Post, delivery responsibility transfers to the courier service.
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We are not responsible for delays, missed deliveries, or service interruptions caused by New Zealand Post or third-party couriers.
No Refunds for Courier Delays
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Courier delays do not qualify for refunds, replacements, or compensation, including:
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Late delivery
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Missed delivery windows
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Seasonal or peak-period delays
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This includes items shipped via overnight or express services, which remain subject to NZ Post’s terms and conditions.
Incorrect or Incomplete Delivery Information
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Customers are responsible for ensuring that delivery details are accurate and complete at checkout.
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We are not liable for:
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Parcels delivered to incorrect addresses provided by the customer
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Parcels returned due to incorrect or incomplete address information
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Delays caused by address corrections or redirections
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Re-shipping costs will apply if an order must be resent due to customer error.
Lost or Missing Parcels
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If a parcel is confirmed lost by New Zealand Post after their investigation process, we will assist with lodging a claim where applicable.
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Any resolution (refund or replacement) will be assessed in accordance with NZ Post’s investigation outcome and is not guaranteed.
Authority to Leave
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If “Authority to Leave” is selected, delivery is completed once the parcel is left at the nominated location.
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We are not responsible for theft, loss, or damage after delivery has been confirmed by the courier.
Consumer Guarantees Act
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This delivery guarantee is provided in line with the Consumer Guarantees Act 1993 and does not limit your rights under New Zealand law.
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However, courier delays and third-party delivery failures are not considered product faults
9. Contact
If you have any concerns about your purchase, please contact us first. We are committed to resolving issues fairly, reasonably, and in accordance with New Zealand consumer law.
info@mermaid.co.nz
